Refund policy
Returns
If you would like to return your item please contact us at info@aldrichczar.com State your name, order number and the reason for your return. If you purchased any Aldrich Czar product we have a with in 14-day return policy, which means you have 14 days, after receiving your item to request a return.
To be eligible for a return, your item must be unworn and in new condition (including undamaged packaging, Labels and protective stickers still in place) and also must arrive back to us within 14 days of original purchase. Kindly note that after the watch has been adjusted to fit your wrist, the warranty is still valid, but you cannot return the watch.
We reserve the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.
If you opt to return an item we will issue you with either a store credit or refund for the same amount, depending on the situation. Change of mind returns incur a 30% restocking fee. Happy shopping! We do not offer any returns or refunds for 'sale' items at the moment. We also do not offer refunds on sizing issues (as we are an online retailer, it is the customer's responsibility to check the sizing of the watches and accessories prior to purchasing online).
All specifications of our products are listed on the product pages. As we are an online retailer, it is the consumer's responsibility to double-check that they indeed want to purchase the product based on the images and specifications.
At this stage, we do not offer returns or refunds for orders with discounts/sales of 30% and above, this allows us to give you the best possible prices. Thank you for understanding. Welcome to the Aldrich Czar Infinite luxuary club!
To start a return, you can contact us at info@aldrichczar.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Note:- All the return costs are covered by the customer.
You can always contact us for any return question at info@aldrichczar.com
Waranty
All Aldrich Czar products come with a 12 months manufacturer's warranty, plus a 12 month extended warranty from us. This gives you a full 24 months. If you believe any item is defective or damaged in transit, we sincerely apologise. Please contact us immediately at info@aldrichczar.com
Someone from our customer support team will discuss with you and process your warranty claim if your item arrived damaged or not-functioning. inspect your order upon reciveing and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Any water damage to the timepieces is not covered under warranty, as we strongly recommend not submerging the pieces in water, or exposing them to water. They are water resistant however warranty does not cover water damage. Thank you for understanding. Battery changes are not covered under warranty, strap damage from use is not covered, If ever any small components are damaged due to every-day wear, those are also not covered.
Additional Terms
Unfortunately, we cannot accept returns on sale items or gift cards.
Need Help?
We are always happy to chat and give you a hand if needed. Please contact us at info@aldrichczar.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
